Refund policy
Return & Exchange Policy
For all Return and Exchange requests, please write to us at support@pehchaanindia.in
7-Day Window : All exchange/return requests must be raised within 7 days of delivery (including delivery day).
Eligible for Exchange
- Size issues
- Wrong product received
Free exchange with no extra charges, and reverse pickup will be arranged.
Price Difference
If the new product is of higher value, the difference must be paid online.
Product Condition
Must be unused, unwashed, with original tags/stickers intact, properly folded and packed.
Failing this → Exchange/return will not be processed.
Refund Policy
Refunds are only applicable in genuine defective product cases.
Email support@pehchaanindia.in with:
- Order details
- Issue description
- Clear product images
Exceptional Returns
If approved (non-defective cases), ₹100 will be deducted as reverse pickup fee.
Refund Processing
Refund will be issued to the original payment method or provided bank account.
Important Notes
- Slight colour/design variations are normal → No return/refund
- If damage is caused due to customer handling, no refund will be provided
- Do not accept damaged packages at delivery
Restrictions
- Only one exchange/return request per order
- Used or washed products are not eligible
- Sale/Discounted items are non-refundable
- Size issues → Exchange only (No Refund)
Rights Reserved
We reserve the right to refuse requests if the product does not meet eligibility criteria.
Customer Support Hours
10 AM – 7 PM (Monday to Saturday)
